LCS Failed Delivery, Complete Action Guide
Table of Contents
Leopards Courier makes two delivery attempts. If both fail, the parcel is held at the nearest LCS Express Center for 7 business days. You can collect it with your CNIC and CN number, or arrange re-delivery by calling 111-300-786.
Why Deliveries Fail
Leopards Courier failed deliveries happen for several reasons, and the action you need to take depends on the cause:
- Recipient unavailable: Nobody was home or at the business address during delivery
- Phone unreachable: Rider couldn't contact the consignee by mobile
- Wrong or incomplete address: Missing flat number, wrong street, or unclear landmarks
- Delivery refused: Recipient refused the parcel (wrong item, changed mind, COD amount dispute)
- Area access restricted: Gated community, security checkpost, or blocked road
- Parcel damage: External packaging damaged requiring sender authorization to open and inspect
The LCS Failed Delivery Process
| Timeline | What Happens |
|---|---|
| Day of failed attempt | Status updates to "Exception" or "Delivery Attempt Failed" |
| Next business day | Second delivery attempt automatically scheduled |
| After 2nd failure | Parcel moved to nearest LCS Express Center, "Shipment Held" |
| Days 1–7 held | Available for in-person collection with CNIC + CN |
| Day 8+ | Return process initiated, RTO (Return to Origin) |
| Days 8–14 | Parcel in transit back to original sender |
Immediate Action Steps After a Failed Delivery
- Check your tracking status, Verify the failure reason shown in the system if available
- Call the rider directly, If you received an incoming call from an unknown number on delivery day, call it back, it was likely the delivery agent
- Call LCS helpline: +92 (21) 111-300-786, Available 24/7. Ask to schedule redelivery or verify the failure reason
- Provide correct contact details, Update your phone number and address notes through the helpline
- Plan for in-person collection, If redelivery isn't possible, note your nearest LCS Express Center address and visit within 7 days
How to Collect a Held Parcel in Person
- Find your nearest LCS Express Center at leopardscourier.com (use the branch locator)
- Bring your original CNIC (National ID Card)
- Bring your CN number (printed or on your phone)
- Visit during Express Center hours: weekdays 9 AM – 9 PM, Saturdays 9 AM – 6 PM
- Tell the counter staff you're collecting a held parcel and provide CNIC + CN
- Sign the delivery register or POD form
How to Reschedule LCS Delivery
Call +92 (21) 111-300-786 with your CN number and request a redelivery schedule. You can specify:
- Preferred delivery date (next 1–3 business days)
- Preferred time window (morning, afternoon, evening)
- Alternative contact number if original is incorrect
- Address clarification or landmark instructions for the rider
What Happens If I Don't Collect Within 7 Days?
If the parcel is not collected from the LCS Express Center within 7 business days of being held, LCS initiates the Return to Origin (RTO) process. The parcel begins its journey back to the original sender. This RTO transit takes 3–7 business days. The sender receives the parcel back with no COD collected (for COD shipments) and may incur return shipping charges depending on the account agreement.