How to File an LCS Complaint

Last updated: June 2026 · By LCS Tracking Editorial Team

To file a Leopards Courier complaint, call 111-300-786, use the LCS website contact form, or visit your nearest LCS Express Center. Reference your CN number in all communications. Resolution for standard complaints typically takes 3 to 7 business days.

When to File an LCS Complaint

File a formal complaint with Leopards Courier if any of the following apply:

• Parcel marked delivered but never received
• Parcel lost in transit for 7+ days with no updates
• Parcel arrived damaged or opened
• COD amount disputed or not remitted after 10+ business days
• Delivery rider behavior complaint
• Wrong item returned vs. what was sent
• Repeated failed deliveries without genuine attempt
• Unprofessional customer service experience

Complaint Channels

Step-by-Step: Filing a Phone Complaint

1. Call +92 (21) 111-300-786 (available 24/7)
2. Navigate to "Complaints" in the IVR menu or say "complaint" to reach a live agent
3. Provide: CN number, issue description, booking date, sender/receiver details
4. Note down the Complaint Ticket Number provided by the agent, use this for all follow-ups
5. Request a callback within 24–48 hours for status update

Step-by-Step: Filing an Email Complaint

1. Email to [email protected]
2. Subject line: "Formal Complaint, CN: [your CN number]"
3. Include in the email body:
   • Full name (sender and receiver)
   • CN number
   • Booking date and origin/destination cities
   • Detailed issue description with dates
   • Supporting evidence (photos of damaged parcel, screenshots)
   • Your preferred resolution (refund, redelivery, investigation)
   • Contact number for callback
4. Keep a copy of the sent email as your complaint record

Lost Parcel Claim Process

For parcels missing in the LCS network for 7+ days:

1. File a complaint via phone and email simultaneously
2. Request a Physical Trace from the helpline, this triggers an internal investigation
3. Submit a Claim Form at any LCS Express Center (or request it via email)
4. Attach the original purchase invoice or proof of value of the contents
5. If you purchased LCS shipment insurance, include the insurance reference number
6. Investigation typically takes 7–14 business days
7. If confirmed lost, LCS will compensate as per their liability policy (usually cost of shipping + declared value up to insured amount)

COD Dispute Resolution

If COD was marked collected but you haven't received remittance:

1. Log in to LCS eCommerce portal, check remittance report for the delivery date
2. If genuinely missing, call your dedicated account manager first (faster resolution)
3. Email the dispute to [email protected] with: CN number, delivery date, expected remittance date, your account number
4. Request a remittance trace, resolved within 3–5 business days in most cases