How to File an LCS Complaint
Table of Contents
To file a Leopards Courier complaint, call 111-300-786, use the LCS website contact form, or visit your nearest LCS Express Center. Reference your CN number in all communications. Resolution for standard complaints typically takes 3 to 7 business days.
When to File an LCS Complaint
File a formal complaint with Leopards Courier if any of the following apply:
- Parcel marked delivered but never received
- Parcel lost in transit for 7+ days with no updates
- Parcel arrived damaged or opened
- COD amount disputed or not remitted after 10+ business days
- Delivery rider behavior complaint
- Wrong item returned vs. what was sent
- Repeated failed deliveries without genuine attempt
- Unprofessional customer service experience
Complaint Channels
| Channel | Contact | Best For |
|---|---|---|
| Phone Helpline (24/7) | +92 (21) 111-300-786 | Immediate escalation, urgent issues |
| info@leopardscourier.com | Written record, formal complaints | |
| Website Live Chat | leopardscourier.com | Quick queries, non-urgent issues |
| In-Person (Express Center) | Nearest LCS branch | Physical parcel issues, POD disputes |
| Social Media | @LeopardsCourier on Facebook/Twitter | Public escalation when other channels fail |
Step-by-Step: Filing a Phone Complaint
- Call +92 (21) 111-300-786 (available 24/7)
- Navigate to "Complaints" in the IVR menu or say "complaint" to reach a live agent
- Provide: CN number, issue description, booking date, sender/receiver details
- Note down the Complaint Ticket Number provided by the agent, use this for all follow-ups
- Request a callback within 24–48 hours for status update
Step-by-Step: Filing an Email Complaint
- Email to info@leopardscourier.com
- Subject line: "Formal Complaint, CN: [your CN number]"
- Include in the email body:
- Full name (sender and receiver)
- CN number
- Booking date and origin/destination cities
- Detailed issue description with dates
- Supporting evidence (photos of damaged parcel, screenshots)
- Your preferred resolution (refund, redelivery, investigation)
- Contact number for callback
- Keep a copy of the sent email as your complaint record
Lost Parcel Claim Process
For parcels missing in the LCS network for 7+ days:
- File a complaint via phone and email simultaneously
- Request a Physical Trace from the helpline, this triggers an internal investigation
- Submit a Claim Form at any LCS Express Center (or request it via email)
- Attach the original purchase invoice or proof of value of the contents
- If you purchased LCS shipment insurance, include the insurance reference number
- Investigation typically takes 7–14 business days
- If confirmed lost, LCS will compensate as per their liability policy (usually cost of shipping + declared value up to insured amount)
COD Dispute Resolution
If COD was marked collected but you haven't received remittance:
- Log in to LCS eCommerce portal, check remittance report for the delivery date
- If genuinely missing, call your dedicated account manager first (faster resolution)
- Email the dispute to info@leopardscourier.com with: CN number, delivery date, expected remittance date, your account number
- Request a remittance trace, resolved within 3–5 business days in most cases
Related Guides
Frequently Asked Questions
What is the LCS complaint number?+
Call the LCS 24/7 helpline at +92 (21) 111-300-786. For email complaints, write to info@leopardscourier.com with your CN number, issue description, and contact details.
How long does LCS take to resolve a complaint?+
Most complaints are resolved within 3–7 business days. Lost parcel investigations may take 7–14 days. COD payment disputes typically resolve in 5–10 business days.
Can I escalate if LCS doesn't resolve my complaint?+
Yes. If unresolved, escalate to the LCS regional manager, contact consumer protection authorities (PSCA), or file with the Pakistan Telecommunication Authority (PTA) if the service provider is involved.